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IT Help Desk Associate- Part Time -Austin, TX

Company Overview

In 1999, LegalMatch founded the Legal Matching industry by pioneering the concept of online attorney-client matching. For our consumers, our service enables them to find the right attorney through an informative and anonymous process, providing them the highest level of attorney screening possible, where their satisfaction is always guaranteed. For our attorneys, we offer the best, most convenient way to find quality clients. 

Job Summary

LegalMatch is looking for an IT Help Desk Associate. This is a part-time position, working 4 hours   Monday – Friday, 8 am-12 noon.

Responsibilities and Duties

  • Helping resolve user PC issues 
  • Helping users get access to shared network resources
  • Repairing and Replacing PC components/Peripherals
  • Basic Networking (i.e. Adding PCs and Printers to the network)

As a technical support/helpdesk employee, you'll be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to.

Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, both over the phone and face to face.

Qualifications and Skills

  • Basic Windows 7 configuration
  • Installing/replacing basic PC hardware/peripherals 
  • Strong interpersonal and communication skills.
  • Experience with Smart Phones (IPhone and Android) 
  • Basic Networking knowledge (pinging to gateways, shared network resources)


Company Culture

LegalMatch offers a dynamic yet casual and fun work environment. We recognize that our employees are the key to our future, so LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference. All of our employees enjoy the ability to make an immediate impact, learn new things and partake in a high-energy, vibrant working environment with extremely accomplished people.

LegalMatch, headquartered in San Francisco, with offices in Austin, Reno and Las Vegas, is a profitable, privately-held company on the fast track. Our mission is to provide the best way for people to find an attorney, and the best way for attorneys to focus and grow their practices. 


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