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Key Account Manager - Reno, NV

Company Overview

In 1999, LegalMatch founded the Legal Matching industry by pioneering the concept of online attorney-client matching. For our consumers, our service enables them to find the right attorney through an informative and anonymous process, providing them the highest level of attorney screening possible, where their satisfaction is always guaranteed. For our attorneys, we offer the best, most convenient way to find quality clients.
 

Job Summary

We are looking for highly motivated individuals with a can do attitude to join our account management team. You will be responsible for providing concierge service to new customers, and ensuring white glove service as they begin their partnership with LegalMatch.

This is not entry level.  We are looking for seasoned professionals, who are comfortable dealing on a B2B level in a partnership capacity.  You must be well-spoken, computer literate, and operate at the highest level at all times.

Responsibilities and Duties

 

  • Develop and maintain a strong client relationship for all assigned accounts.
  • Develop in depth knowledge of client performance and business needs, and provide a proactive approach to assist the client in achieving all revenue goals.
  • Resolve client escalations in a timely manner
  • Develop new incentive tools for clients to promote business growth and client satisfaction
  • Deliver value to the client base with new and innovative solutions to their needs.
  • Develop best practices and refine existing practices for use across the account management team
  • Engage in special projects as assigned.

 

Qualifications and Skills

 

  • Strong verbal and written communication and presentation skills
  • Self-starter, disciplined with strong leadership and motivational abilities
  • Strong organizational skills and ability to multi-task
  • Strong analytical problem solving abilities
  • Highly proficient in MS Office products/ fully computer literate
  • Previous sales experience
  • Previous account management experience

 

Benefits and Perks

  • List the benefits (non-wage compensation) that you offer. These include health care, paid LegalMatch offers a competitive benefits package, including Health and Dental Insurance after 60 days. We offer paid holidays from day one, two weeks paid vacation, and one week paid sick annually. We believe in a work/life balance in a fun, casual environment with a great corporate culture designed to bring out the best in you!

     
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