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Key Account Manager

We are looking for the best & brightest to join our NEW Key Account Manager tam.  This is a NEW position, looking for that special person who can think on their feet, while maintaining professionalism at all times!

Company Overview:
In 1999, LegalMatch founded the Legal Matching industry by pioneering the concept of online attorney-client matching. For our consumers, our service enables them to find the right attorney through an informative and anonymous process, providing them the highest level of attorney screening possible, where their satisfaction is always guaranteed. For our attorneys, we offer the best, most convenient way to find quality clients.

Job Overview:

Are you smart, organized, reliable and able to communicate at a high level? Do you have excellent written and verbal communication skills? We are looking for a highly motivated individual to join our high performing account management team. You will be responsible for the overall maintenance and ongoing success of our customers.

Responsibilities & Duties:

  • This is not a call center. While we do make a lot of calls, this position is based around the idea that we do whatever has to be done to make the client happy
  • Constantly monitor usage and success and trying to address issues before they come up.
  • Evaluating accounts, identifying potential issues, establishing a game plan and then working with our customers to implement.
  • Be able to work in an extremely fast paced yet fun environment. In many cases, this position can be the difference between success and stagnation.
  • Be able to think on your feet and be able to come up with solutions quickly. While we do provide extensive training, there are no scripts. The ability to adapt to each account and assess their needs quickly is needed for success.
  •  Self-motivated and able to manage yourself and your accounts. You need to be able to prioritize and stay organized.
  • This is a highly visible position that is the face of our company to our clients. Your ideas are valued and expected. You will work within a very sharp and practiced team. We encourage you to deliberate with the team on trends or ideas that you may have. This is a collaborative environment with the common goal of making all of our clients happy.

Benefits:

LegalMatch offers Health Insurance and Dental Insurance after 60 days.  We offer paid holidays from day one, and up to two weeks paid vacation and one week paid sick annually.  LegalMatch is a fun, casual environment with a great corporate culture designed to bring out the best in you!

 



 

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