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Sales Operations Manager

Sales Operations Manager

We are looking for an experienced, metrics-driven  Sales Operations Manager to help take our sales team to the next level! This is a new position located in Reno, Nevada.  You will manage a team in Cebu, PH. 

Responsibilities

  • Act as the point of contact for the sales operations team
  • Define quarterly objectives and drive the team to hit key milestones to increase acquisition and activation
  • Build and help to standardize business reporting for strategic analysis and internal business review
  • Provide recommendations and take actions based on strategic objectives, forecast or performance metrics
  • Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools
  • Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with on boarding new sales talent
  • Work with Finance, HR, and sales management to develop sales incentive programs and compensation planning in order to increase sales productivity
  • Identify and eliminate sales process bottlenecks and inconsistencies
  • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the  funnel performance for sales management
  • Assist with Salesforce administration and project prioritization
  • Produce and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders
  • Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards
  • Refine customer segmentation, assist with territory management, and help create a plan to enhance renewal and upsell processes
  • Support sales spiff programs by updating performance, reporting, and communications to participants to drive success

Skills

  • Demonstrated success in a sales op, business ops, or similar role
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
  • Analytical and demonstrated ability to extract key business insights through data analysis
  • Proven Salesforce subject matter expert with experience creating reports, optimizing processes, training new hires, managing dashboards, and more
  • Previous deal desk and/or revenue experience a plus
  • Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment
  • Track record in driving change and removing hurdles in fast growth organizations by working cross-functionally with Marketing, Finance and IT
  • Excellent written and verbal communication skills, including presenting to C-level executives
  • Agile, self-starter who can work independently and collaboratively
  • Experience with visual analysis applications and sales intelligence software
  • Advanced Excel skills with a strong understanding of Salesforce, other CRM applications an email marketing strategies

Experience

  • Bachelor’s degree or equivalent experience 
  • 5+ years of experience in sales operations and/or business systems preferably in a software/technology
  • Experience building and/or managing a sales operations team
  • Experience working with overseas team helpful.
  • Salary DOE 
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