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Collections Specialist - Reno

The Collections Specialist is a full time M-F position in our Reno Office. 

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. In your primary role you will be responsible for working with our members to obtain initial and past due payments. This will include updating and maintaining billing information, calling on delinquent accounts, credit card verifications and all other tasks involved with receiving payments. Our ideal candidate is organized, has strong interpersonal skills, is comfortable on the phone and can handle pressure from our members. We offer a very comfortable & flexible work environment. You will be part of a team that prides themselves on helping each other to obtain set goals. Experience with QuickBooks and prior database experience is also helpful. This position relies on heavy phone work and follow up each day. Strong organizational skills and attention to detail are critical in this position.

Required Qualifications

  • Proven experience as a Collection Specialist or similar role (Must be over the phone).
  • Superb phone skills
  • Strong organizational skills
  • Experience in working with targets and tight deadlines
  • Experience in MS Office applications, Word, Excel, Quick Books or any comparable accounting software (Peach Tree, MAS 2000)
  • Excellent Negotiation skills
  • Knowledge of billing procedures and collection techniques
  • Ability to multi-task and prioritize in a deadline orientated environment
  • Excellent verbal and written communication skills, in person and by telephone
  • Attention to detail and a strong work ethic
  • Comfortable using the Internet
  • CRM database experience preferred


Responsibilities

  • Monitor accounts to identify account issues resulting in account delinquency
  • Report on collection activity and accounts receivable status
  • Update account status records and collection efforts
  • Resolve billing and customer account issues
  • Take actions to encourage timely debt payments
  • Contact clients to ask about their overdue payments
  • Investigate historical data for each account
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